Privacy Policy
3DPrintWell / Shutter Presser Ltd · Last updated: September 2026
This privacy policy explains how 3DPrintWell (operated by Shutter Presser Ltd, registered in England and Wales) collects, uses, and protects information when you contact us or use our services.
1. Who we are
3DPrintWell is a 3D printing service operated by Shutter Presser Ltd, based at 11 Saturn Court, Wellingborough, NN8 1SW, United Kingdom. You can contact us at [email protected].
2. Information we collect
We collect information you provide directly when you contact us or place an order:
- Name and contact details (email address, phone number)
- Order and project details (files, specifications, delivery address)
- Communication history (emails, WhatsApp messages, SMS)
- Payment information (invoices and payment records — we do not store card details)
3. How we use your information
We use the information we collect to:
- Fulfil your 3D printing orders and provide quotes
- Communicate with you about your order status
- Send invoices and process payments
- Respond to enquiries and provide customer support
- Maintain records as required by law
We do not use your information for marketing without your consent, and we do not sell your data to third parties.
4. WhatsApp communications
If you contact us via WhatsApp, your messages are received through the WhatsApp Business Platform (provided by Meta Platforms, Inc.). Messages you send to our business number may be stored in our internal CRM system for the purpose of managing your enquiry or order. Meta's privacy policy applies to the WhatsApp platform itself and can be found at whatsapp.com/legal/privacy-policy.
5. Data storage and security
Your data is stored securely on Cloudflare's infrastructure (data centres in the European Economic Area) and on our UK-based web hosting. We take reasonable technical measures to protect your information from unauthorised access.
6. Data retention
We retain your information for as long as necessary to fulfil your order and meet our legal obligations (typically 6 years for financial records, in line with HMRC requirements). You can request deletion of your data at any time by contacting us.
7. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict processing of your data
- Lodge a complaint with the ICO at ico.org.uk
To exercise any of these rights, contact us at [email protected].
8. Cookies
Our customer portal at orders.3dprintwell.co.uk uses a single session cookie to keep you logged in. No tracking or advertising cookies are used.
9. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact
For any privacy-related questions, contact us at [email protected] or write to Shutter Presser Ltd, 11 Saturn Court, Wellingborough, NN8 1SW.
Privacy Policy
3DPrintWell / Shutter Presser Ltd · Last updated: September 2026
This privacy policy explains how 3DPrintWell (operated by Shutter Presser Ltd, registered in England and Wales) collects, uses, and protects information when you contact us or use our services.
1. Who we are
3DPrintWell is a 3D printing service operated by Shutter Presser Ltd, based at 11 Saturn Court, Wellingborough, NN8 1SW, United Kingdom. You can contact us at [email protected].
2. Information we collect
We collect information you provide directly when you contact us or place an order:
- Name and contact details (email address, phone number)
- Order and project details (files, specifications, delivery address)
- Communication history (emails, WhatsApp messages, SMS)
- Payment information (invoices and payment records — we do not store card details)
3. How we use your information
We use the information we collect to:
- Fulfil your 3D printing orders and provide quotes
- Communicate with you about your order status
- Send invoices and process payments
- Respond to enquiries and provide customer support
- Maintain records as required by law
We do not use your information for marketing without your consent, and we do not sell your data to third parties.
4. WhatsApp communications
If you contact us via WhatsApp, your messages are received through the WhatsApp Business Platform (provided by Meta Platforms, Inc.). Messages you send to our business number may be stored in our internal CRM system for the purpose of managing your enquiry or order. Meta's privacy policy applies to the WhatsApp platform itself and can be found at whatsapp.com/legal/privacy-policy.
5. Data storage and security
Your data is stored securely on Cloudflare's infrastructure (data centres in the European Economic Area) and on our UK-based web hosting. We take reasonable technical measures to protect your information from unauthorised access.
6. Data retention
We retain your information for as long as necessary to fulfil your order and meet our legal obligations (typically 6 years for financial records, in line with HMRC requirements). You can request deletion of your data at any time by contacting us.
7. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict processing of your data
- Lodge a complaint with the ICO at ico.org.uk
To exercise any of these rights, contact us at [email protected].
8. Cookies
Our customer portal at orders.3dprintwell.co.uk uses a single session cookie to keep you logged in. No tracking or advertising cookies are used.
9. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact
For any privacy-related questions, contact us at [email protected] or write to Shutter Presser Ltd, 11 Saturn Court, Wellingborough, NN8 1SW.